If you made your deposit online you can also try to resolve the pre-authorization on your account by following the steps below:

• Go to the 'Account History' tab in the cashier area of the site.
• Find the deposit attempt in question.
• If there is the option to either confirm or cancel the deposit, click on 'Confirm'.
• Check your account balance to see if the funds have been added.

If the funds have still not reached your credit card or your account after 24-48 hours, check your online statement to see if there is a Post-Authorization code for the transaction.

If there is a Post-Authorization code, please contact us so that we can investigate further.